Employee empowerment involves giving certain level of freedom to the employees in making decisions with respect to some organizational tasks.
This approach permits decisions to be made at the lower levels of an organization. At this level, the workforce will have a unique view of the problems their organization faces.
In short, it is the process, wherein the workforce is allowed to have control and input over their work. They are also provided with the ability to openly share ideas and suggestions, not only about their work, but also about their organization as a whole.
Employee empowerment is highly recommended in organizations because empowered employees are generally loyal, committed and careful.
These employees are normally eager in sharing their ideas and they can serve as strong ambassadors for their organization.
Now, after having understood the meaning of employee empowerment, it becomes important to understand its benefits:
Improvement in communication:
Generally, employees dislike the feeling of being the last people to get to know about the crucial changes taking place in their organization.
To avoid this feeling among employees, it is recommended that the management should be willing to communicate with the staff within the bounds of suitability. In addition, the management should also be receptive to the inputs from the workforce.
When they are provided with a sense of control over crucial strategic and financial decisions, employees will feel better comfort in sharing their ideas to the management and this in addition to improving the morale in the organization, will improve the work process as well.
This in turn will result in employees becoming more receptive towards the positive coaching given from their superiors.
Lesser job quits:
It is also found that in organizations, where employee empowerment is followed, people tend to leave their bosses and not their organizations.
The main reason is the micromanagers, who pay attention to the process as against results. Experts are of the opinion that to ensure optimum performance of the workforce, they should never feel handcuffed in their decisions and they should never feel hesitant about making bold moves.
The more workforce feel their actions to be positive towards their organization, the more connected they will feel.
The more delegation prevails in an organization, the more focus can be achieved by the management on the operations and strategies for effective business planning.
This will make the employees feel that they are steering the ship. So, they will not quit the job as they feel attached to the organization.
When employees work with the best enthusiasm, they will pay close attention to the details and this will bring about greater benefits to the clients of the organization as well.
This in turn brings about direct financial improvement, which is a positive impact of employee empowerment. Regardless of the enterprise, clients generally love communicating with attentive and friendly staff.
This in turn will help the clients get an increased level of personal concern, thereby bringing about an improvement in customer loyalty and retention.
Every business enterprise goes through a number of smaller and larger changes. The key to maintaining morale relies in the way in which employees respond to these changes. Once the culture of employee concern and loyalty is established, larger changes are accepted by the workforce.
So, employee empowerment is highly beneficial for the development of the organization as a whole.